Privacy Policy

1. Information We Collect

• --Personal Information: When you sign up for a membership, book a trial, or contact us, we may collect your name, phone number, email address, date of birth, gender, emergency contact details, and health-related information relevant to your fitness programme.
• --Usage Data: We may collect information about how you interact with our website, including pages visited, time spent, device type, browser type, and IP address.
• --Facility Data: We use CCTV surveillance within the premises for security purposes. Access logs and check-in data are recorded for operational management.

2. How We Use Your Information

We use the information we collect for the following purposes:

• --To process and manage your membership and bookings.
• --To personalise your fitness experience and training programmes.
• --To communicate with you about your account, offers, events, and updates.
• --To improve our services, website, and facility operations.
• --To ensure safety and security within our premises.
• --To comply with legal obligations.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• --With certified trainers assigned to your programme, limited to information necessary for your training.
• --With payment processors for secure transaction handling.
• --With law enforcement or regulatory authorities when required by law.
• --With service providers who assist in operating our website and business, bound by confidentiality agreements.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your membership is active and for a reasonable period thereafter for legal, accounting, and business purposes. Health-related data is retained only for the duration necessary to support your training programme.

6. Your Rights

You have the right to:

• --Access the personal information we hold about you.
• --Request correction of inaccurate or incomplete information.
• --Request deletion of your personal information, subject to legal retention requirements.
• --Opt out of marketing communications at any time.
• --Withdraw consent for data processing where consent is the legal basis.

7. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may limit certain website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.